Terms and Conditions of Use

Welcome to the official website of SET (Sport Events Tour), operated by Cap Havacılık Denizcilik Turizm Sanayi ve Ticaret Ltd. Şti. (hereinafter referred to as Capavia), a corporate travel management company duly incorporated in the Republic of Türkiye and operating as a Group A Travel Agency licensed by TÜRSAB (Association of Turkish Travel Agencies) and an IATA-accredited agency.

These Terms and Conditions (“Terms”) govern your access to and use of our website, applications, platforms, and the services we offer through them. By accessing or using any part of the Capavia digital environment, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

These Terms apply to all categories of users, including corporate clients, travel coordinators, individual travelers, suppliers, partners, and any other entity or person accessing Capavia's digital or offline services. If you are using our services on behalf of a company or other legal entity, you represent and warrant that you have the legal authority to bind such entity to these Terms.

Capavia provides its services subject to contractual principles, supplier rules, and regulatory obligations arising under the laws and regulations of the Republic of Türkiye, including but not limited to the Turkish Code of Obligations, Consumer Protection Law No. 6502, Regulation on Travel Agencies and Association of Travel Agencies (TÜRSAB), Civil Aviation regulations, and applicable international aviation and tourism conventions. Use of our platform and services implies your consent to comply with these legal and operational frameworks and to assume responsibility for the accuracy and completeness of all information submitted by you or on your behalf.

Capavia reserves the unilateral right to revise, update, or replace any part of these Terms at any time, for any reason, without prior notice. Such changes may reflect legal or regulatory updates, operational requirements, supplier obligations, business process improvements, or user interface modifications.

You are encouraged to review these Terms regularly to ensure that you remain informed of your rights and responsibilities. Continued use of the website, platform, or any Capavia service following the publication of updates shall constitute your acceptance of the revised Terms.

If you do not agree to any part of these Terms, you must immediately discontinue your use of our website and services. Unauthorized, unlawful, or non-compliant use of the site or services may result in restriction of access, suspension of services, termination of contractual relations, and/or legal action in accordance with applicable Turkish legislation.

 

Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below. These definitions shall apply whether the terms appear in singular or plural form.

Client

Means any legal entity, corporation, partnership, public institution, or other organization that enters into a contractual, commercial, or framework agreement with Cap Havacılık Denizcilik Turizm Sanayi ve Ticaret Ltd. Şti. (Capavia) for the provision of corporate travel management, MICE, booking, consultancy, aviation, accommodation, or related services, whether acting on its own behalf or on behalf of its employees, representatives, affiliates, or authorized travelers.

Traveller

Means any natural person whose travel, accommodation, transportation, event participation, or related services are arranged, coordinated, booked, or facilitated by Capavia, either directly or indirectly through a Client, including but not limited to employees, contractors, consultants, guests, delegates, or other persons authorized by the Client.

Supplier

Means any third-party service provider engaged in the delivery of travel, accommodation, transportation, aviation, maritime, event, or related services, including but not limited to airlines, air charter operators, hotels, accommodation providers, ground transportation companies, transfer providers, venue operators, destination management companies (DMCs), event service providers, technology providers, and other subcontractors operating under Turkish or international jurisdiction.

Platform

Means Capavia’s digital and operational environment, including its website, online booking engines, corporate travel portals, mobile applications, communication systems, API integrations, supplier systems, and any other electronic or technical infrastructure through which Services are accessed, delivered, managed, or supported.

Services

Means all services provided by Capavia, including but not limited to corporate travel management, domestic and international flight bookings, accommodation reservations, MICE services, visa and travel consultancy, supplier coordination, reporting, traveler support, operational assistance, maritime and aviation coordination, and any ancillary or administrative services provided under a Corporate Agreement or these Terms.

Corporate Agreement

Means any written agreement, framework contract, service-level agreement (SLA), commercial arrangement, proposal confirmation, or other binding document entered into between Capavia and a Client governing the scope of Services, commercial terms, pricing structures, payment conditions, responsibilities, service standards, and contractual obligations of the Parties.

Force Majeure

Force Majeure means any event, circumstance, or combination of events beyond the reasonable control of Capavia, the Client, or the Supplier that prevents, delays, or materially impairs the performance of contractual obligations under these Terms or any Corporate Agreement.

 

Force Majeure events shall include, but not be limited to:

• Acts of God, including natural disasters such as earthquakes, floods, volcanic activity, storms, extreme weather conditions, wildfires, and other natural catastrophes
• Public health emergencies, including pandemics, epidemics, quarantine measures, and restrictions imposed by health authorities
• Acts, decisions, or regulations of governmental or administrative authorities, including travel bans, border closures, visa restrictions, airspace closures, embargoes, sanctions, and regulatory changes in aviation, tourism, or hospitality sectors
• War, armed conflict, terrorism, civil unrest, riots, states of emergency, or political instability
• Labor disputes, strikes, slowdowns, or industrial actions affecting airlines, airports, hotels, transportation networks, ports, or essential service providers
• Failures or disruptions of critical infrastructure, including airport operations, seaport operations, air traffic control systems, power grids, communication networks, reservation systems, or global distribution systems (GDS)

• Economic crises, devaluation, and fluctuations in exchange rates for any reason are also considered force majeure events.

For the aviation, tourism, and accommodation sectors, Force Majeure shall specifically include, without limitation:

• Aircraft groundings, fleet-wide safety directives, or mandatory inspections imposed by civil aviation authorities (including SHGM or international regulators)
• Airport closures, runway restrictions, slot cancellations, or air traffic management decisions
• Crew shortages resulting from regulatory, health, or security restrictions
• Overbooking mandates, involuntary re-accommodation, or supplier-imposed service suspensions
• Hotel closures, government-mandated capacity limits, evacuation orders, or revocation of operating licenses
• Supplier insolvency, bankruptcy, financial restructuring, or sudden cessation of operations

In the event of Force Majeure, neither Capavia nor the affected Party shall be deemed in breach of these Terms to the extent that performance of obligations is prevented or delayed by such event. The obligations of the affected Party shall be suspended for the duration of the Force Majeure event, and all remedies, refunds, rescheduling options, or alternative arrangements shall be subject to the terms and conditions of the relevant Supplier, applicable Turkish legislation, and international conventions where relevant.