Legal Disclaimer

Cap Havacılık Denizcilik Turizm Sanayi ve Ticaret Ltd. Şti. (“Capavia”) provides travel booking, coordination, consultancy, and corporate travel management services as an independent intermediary between its clients and third-party travel service providers, including but not limited to airlines, air charter operators, hotel chains, accommodation providers, venue operators, ground transportation companies, destination management companies, and event service firms.

While Capavia exercises reasonable professional diligence to ensure that all information presented to clients is accurate, current, and sourced from reliable suppliers, Capavia does not own, operate, manage, or control the actual delivery of transportation, accommodation, event, or other travel-related services. Accordingly, Capavia shall not be held liable for any errors, omissions, delays, disruptions, service deficiencies, or operational failures arising from the acts, omissions, negligence, or contractual breaches of third-party suppliers. Capavia provides its services based on the information provided to it and accepts no liability for any consequences arising from the misrepresentation of customer information.

This limitation of liability includes -but is not limited to- the following circumstances:

• Flight delays, schedule changes, or cancellations imposed by airlines or aviation authorities
• Hotel overbookings, accommodation standard deficiencies, or service quality disputes
• Changes in itineraries, routing, or service scope imposed by providers
• Venue unavailability, technical failures, or event service disruptions
• Visa refusals, consular processing delays, customs restrictions, or denied boarding decisions by official authorities
• Lost, delayed, or damaged baggage handled by air carriers or transport operators

Carrier liabilities, passenger rights, and compensation claims remain subject to the contractual terms of the relevant airline, hotel, or service provider, as well as applicable international conventions, aviation regulations, and Turkish civil aviation and consumer legislation where applicable.

Capavia further disclaims responsibility for service interruptions, travel disruption, or financial losses resulting from force majeure events beyond its reasonable control. Such events include -but are not limited to- natural disasters, pandemics, epidemics, political unrest, civil disturbances, labor strikes, acts of terrorism, adverse weather conditions, infrastructure failures, or unforeseen governmental or regulatory restrictions affecting travel operations.

In the occurrence of such events, the contractual terms, cancellation rules, and operational policies of the relevant supplier shall prevail. Capavia shall act solely in a facilitative, coordinative, and advisory capacity, assisting clients in communication, rebooking efforts, refund applications, or alternative arrangements where commercially and operationally feasible. However, Capavia cannot guarantee outcomes, processing timelines, or financial recoveries, nor shall it assume financial liability for the acts or omissions of third parties beyond its control.

Clients are strongly advised to obtain comprehensive travel insurance coverage, including but not limited to trip cancellation, medical coverage, travel interruption, baggage protection, and force majeure contingencies, in order to mitigate financial and operational risks associated with corporate or individual travel.